Whether you have a query on an existing order, or want to make a suggestion/special request, please get in touch with us by emailing: firstname.lastname@example.org . Please include as many details of your order as possible to help us sort things quickly.
We are happy to work with running clubs and specific events as well as individual runners, so if you need something special just say the word!
We also offer discounts for individuals or running clubs purchasing more than 10 Pacebands at a time: please email us at the above address and we will be happy to send a bulk order form out to you.
Event/Race Organisers: we are able to work with you to provide pacebands for any event, at a special quantity rate, delivered to your schedule. Please email us directly.
Shipping: Orders are dispatched daily via Royal Mail 1st Class post which is a 1-2 day service, however delivery times may be longer during exceptionally busy periods. We endeavour to dispatch all orders within 24 hours of payment. Please allow sufficient time for your order to be delivered in advance of any event you may be participating in. If you have not received your order within 4-5 working days of payment, please contact email@example.com. At present we only ship within the UK.
Payments: all online payments are processed via WorldPay in GBP only. All major card types are accepted. Please make sure your card registration details match exactly with the details you enter online, and you are not using a VPN or other method to conceal your IP address, as these may result in a declined transaction.
Returns: Orders may be cancelled within 7 days of receipt of goods for whatever reason. Subject to the safe return of goods to our registered business address, a full refund will be made to the initial payment card via WorldPay.
One Size fits all? We only sell one size of wristband at present. It has been designed to ensure that even if you have very small wrists, it can be fitted without obscuring any of the critical information.
Our Mission? To provide you with simple tools to help you reach your running goals. Furthermore, to make this process as simple and straightforward as possible. We welcome criticism so that we can continue to offer you a better customer experience, and better performing products.
Who are Pacebands.co.uk? Pacebands.co.uk is operated by Ben Sharp, the sole director of Raceband Ltd, UK registered company number 10417481. Our registered office is 13 Hermitage Road, Kenley, Surrey, CR8 5EA, UK. For enquiries to Raceband Ltd, please email firstname.lastname@example.org, or call 07981472506.